Job Description
Note from FlexJobs Staff: The employer states this position is remote in Brazil, Colombia, India, Kenya, Malaysia, Mexico, South Africa, the Philippines, and Nigeria.
Customer Success Chat Representative
FULL TIME | ACHIEVE TEST PREP | OUTSIDE OF UNITED STATES
About Achieve Test Prep
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline.
Why work for us?
Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to:
- Work entirely from the comfort of home
- Set your own work schedule
- Earn a competitive compensation commensurate with your location
- Know that your ideas and opinions are important and will be heard
- Help change lives through education
At Achieve, you are guaranteed to make a difference everydayboth in the work you complete and in the lives of our customers.
Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.
We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.
About the role
We are looking for a detail oriented, customer centric individual to join our Customer Success Department in the capacity of Chat Representative. In this role, the ideal candidate will provide support to customers chatting via our website, who require information about the company itself and how we can help them to pursue their career objectives, through higher education. They will also ensure that they guide customers to the relevant departments in instances where they are unable to resolve any issues which are raised by customers. They spend their entire day handling chat messages from prospects and current customers, using appropriate scripts. Our Chat Representatives may also handle other related projects or tasks as necessary in between chats or during times with lower volume.
Responsibilities
- Answer incoming chats in less than 30 seconds
- Generate sales leads
- Maintain a high level of competence by remaining abreast of any changes which will affect the customers largely
- Provide excellent customer service on a consistent basis
- Follow communication procedures, guidelines and policies
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the appropriate materials
- Give appropriate solutions and alternatives to customers chatting in
- Keep records of customer interactions, process customer accounts and file documents
Desired Skills and Experience
- Must be able to write fluently in English
- Excellent grammar and communication skills
- High School Diploma
- Proven customer support experience
- Chat handling experience is preferred
- Typing speed of 35-40 WPM
- Familiarity with CRM systems and practices
- Must enjoy communicating with customers through online written chat
- Ability to multitask, prioritize, and manage time effectively
Job Details
Type: Full-time
Schedule: 30-40 hours per week, flexible schedule within Achieve’s Business Hours.
Remote: 100% Online; home-based OUTSIDE of the USA