Empower retailers with smarter solutions. Join Zipline as a Customer Success Engineer and help deliver the world-class support that makes our SaaS platform a favorite among top global brands.
About Zipline
Zipline is a fast-growing SaaS company trusted by some of the world’s top retailers. With best-in-class NPS and CSAT scores, we’re proud to say our customers rave about us. As a fully remote company with employees across the U.S., Canada, and beyond, we’re building a culture where innovation, collaboration, and customer love thrive.
Schedule
- Full-time, remote across the U.S. and Canada
- Flexible hours, with cross-functional collaboration across Support, Account Management, Engineering, and Product teams
What You’ll Do
- Support Tier 1 and Tier 2 Support teams and Account Managers with escalated technical issues
- Troubleshoot and resolve complex customer requests using Ruby scripts and processes for data integrity
- Write clean, modular Ruby code with thoughtful architecture and test coverage
- Document solutions and maintain internal knowledge repositories
- Develop troubleshooting tools and automation to eliminate repetitive tasks
- Collaborate across Account Management, Customer Success, Engineering, and Product to identify and escalate critical issues
- Proactively research, problem-solve, and deliver scalable solutions that improve customer experience
What You Need
- 1–3 years of professional experience with Ruby on Rails, Web Services, and RESTful APIs
- Hands-on experience with PostgreSQL/MySQL or similar databases
- Strong troubleshooting/debugging skills with a passion for problem-solving
- Experience working with large-scale Ruby on Rails applications
- Familiarity with Linux/bash, Windows, and Mac OS
- Understanding of systems architecture, database design, and modular code principles
- Organized, detail-oriented, and able to prioritize multiple tasks
- Strong communication skills to collaborate across teams and explain technical solutions clearly
Compensation
- U.S. salary range: $104,000 – $156,000 USD (starting around $117,000 for most hires)
- Canada salary range: $104,000 – $156,000 CAD (starting around $117,000 CAD)
- Salaries grow with your skills and contributions, with transparent pay practices and clear career development paths
Benefits
- Remote-first culture with global team connection
- Stock options in a high-growth, venture-backed company
- Flexible time-off policy + monthly coffee shop stipend + 5-year paid sabbatical
- Comprehensive health, dental, and vision benefits
- Annual company off-sites in exciting destinations (past locations include Costa Rica, Palm Springs, and Mexico City)
- Paid volunteer days every quarter
- Unlimited access to learning resources via Udemy Business
- Inclusive, collaborative culture where diversity is celebrated
Bring your problem-solving mindset, technical expertise, and customer-first attitude—and help Zipline transform how retailers connect with their teams.
Happy Hunting,
~Two Chicks…