Be the trusted problem-solver for Ameriflex’s highest-priority and VIP accounts, delivering white-glove support that actually feels white-glove. If you’re great at complex issue resolution, client education, and keeping calm while juggling a lot, this role has your name on it.
About Ameriflex (AE Perkins)
AE Perkins is a holding company supporting Ameriflex and other operating entities. Ameriflex supports benefits programs and member experiences that require accuracy, confidentiality, and high-touch service. This role sits in the space where client trust, product support, and retention all meet.
Schedule
- Remote (U.S.)
- Full-time
- Must be available Monday–Friday between 7:00am–8:00pm CST (flexible scheduling within that window)
- High-volume, complex support environment with VIP expectations and strict confidentiality
What You’ll Do
- Serve as the primary point of contact for high-priority and VIP clients, resolving complex issues quickly and accurately
- Act as an intermediary for member-related issues that require direct client communication
- Recommend solutions proactively, set realistic expectations, and guide clients through benefit navigation and platform use
- Educate participants on plan features and empower self-service when possible
- Collaborate internally to solve problems, improve processes, and promote best practices for satisfaction and retention
- Analyze VIP account data to spot trends, tailor support, and improve outcomes
- Use sound judgment to interpret and follow relevant laws, regulations, and company policies
- Maintain detailed documentation, follow-ups, and quality/reporting standards
- Ensure HIPAA compliance and confidentiality across all communications and records
What You Need
- Associate’s degree OR 4+ years of related professional experience
- Experience in benefits management, claims, insurance, or healthcare (required)
- 2+ years in customer service/client support in a high-volume, complex environment
- Strong consultative problem-solving skills with a track record of handling complex client inquiries
- Excellent communication skills across phone, email, and chat (plus strong presentation ability)
- Comfortable working with CRM tools and digital support channels; adaptable to new tech
- Ability to analyze account data and use insights to guide solutions (intermediate level)
- Strong multitasking and time management in a deadline-driven environment
Benefits
- Starting pay: $23/hour
- Medical, dental, and vision insurance
- 401(k) with matching
- FSA and HSA options
- Disability & life insurance + Employee Assistance Program
- LegalShield + ID Shield
- Commuter reimbursement plan
- Tuition reimbursement
- Bonus pay eligibility
- Wellable membership
- Telescope Health (telehealth) + Intellect (mental health app)
- Employee engagement activities (events, raffles, book club, and more)
VIP support is about trust and precision. If you’re the person people want on the hardest accounts, apply now.
Lead the relationship. Solve the hard stuff. Keep the clients for the long haul.
Happy Hunting,
~Two Chicks…