About the Role
Title: Customer Success Manager
Location: Remote
Type: Full-time
Workplace: remote
Category: Customer Success
Job Description:
Job Description
(Remote, US based only)
We are looking for a Customer Success Manager passionate about providing delightful customer experiences. In this role, you’ll become a champion for our $5k – $15k ARR customer segment, crafting delightful onboarding experiences that drive adoption and satisfaction. You’ll play a key role in setting these customers up for long-term success and maximizing their value from our product.
At Bonusly, you’ll…
- Manage a portfolio of customers, 300-400 in the SMB segment, throughout the life cycle, owning their ultimate success by ensuring they realize the full value of the Bonusly platform
- Ensure successful onboarding experience and product adoption
- Deliver engaging experiences, such as best practice webinars, to impact a large number of customers.
- Act as a trusted advisor your clients
- Drive product adoption and ongoing usage of Bonusly by helping our customers follow best practices to get the most from Bonusly (and, help define what those best practices are!)
- Utilize scaled solutions to mitigate renewal risks and support renewal conversations
- Serve as the voice of your customers by sharing customer feedback and advocating for customer needs cross-departmentally and serve as the Voice of Bonusly with our customers to ensure mutual success in the partnership
- Keep up with HR industry trends to understand and advise our customers.
You’re a great fit if you…
- 2+ years of Customer Success Manager experience within the SaaS space
- Have a strong drive to understand clients’ business goals, anticipate future needs, and work relentlessly to help your clients achieve success.
- Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions.
- Are well-organized and detail-oriented, with a keen understanding of project management.
- Adept with standard business tools and practices, and able to learn new ones quickly.
- Thrive in a fast-paced work environment and are adaptable to change
Bonusly points if you…
- Are familiar with Gainsight, Google Workspace Tools, and/or other SaaS tools.
- Have experience in the HRTech space.