About the Role
Title: CSM – Customer Success Manager – German / English (Full Remote Policy)
Location: Berlin, Germany
Type: Full-Time
Workplace: remote
Category: Customer Success
Job Description:
Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.
As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!
Brevo’s revenue through traffic, leads, and sales by implementing an effective sales strategy and maintaining good rapport with our clients.
As a Customer Success Manager, you will:
- Set your clients up for success: establish critical goals/KPIs and help to achieve them
- Be Brevo’s expert and proactively monitor your client’s KPIs to drive adoption & value and in order to prevent churn
- Collaborate closely with all departments on a day-to-day basis to help your customers reach their objectives
- Contribute to your customer’s marketing strategy and roadmap by developing and maintaining a strategic trusted advisor relationship with them
- Be the voice of the customer to the Brevo Product team
- Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholders
- Identify and manage development and growth opportunities within the portfolio
- Participate in the team’s effort to build a global Success framework for Brevo
What will contribute to your success:
- You have a Customer-centric focus
- At least 2 years of experience in CRM or as a CSM in a Martech company
- Strong ability to understand, manage and drive customers’ needs and marketing strategy
- Proven track record of sustained target achievement
- Excellent presentation and communication skills in German and English (C1 / C2)
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- you are Data-driven and a Team Player