About the Role
Title: (Deutsch und Englisch) Customer Success Manager (Ankara)
Location: Ankara Ankara TR
Job Description:
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as Customer Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes ??
What you will do:
- Build strong and productive relationships with photographers
- Manage the portfolio of around 300 photographers
- Serve as the voice of the client for the photographers
- Maintain regular proactive communication with the photographers, mainly via calls and emails
- Conduct weekly/biweekly/monthly touch base depending on photographers’ value
- Establish a trustworthy relationship and a strong sense of community with photographers
- Establish communication routines: gathering feedback on service and tools, updates on assignments
What you need to succeed in this role:
- Native Turkish, and excellent German and English
- Mandatory 1+ year experience as a Success Manager
- Experience with HubSpot or similar CRM system
- Background in photography-related areas
- Analytical and research skills
- Mature and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)