About the Role
Title: Brazil Customer Success Manager
Location: São Paulo
Job Description:
| ABOUT KHAN ACADEMYKhan Academy is a fast-paced, nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners in 190 countries and 51 languages and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. For more information, please see research findings about Khan Academy and our press center.OUR COMMUNITY Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.KHAN ACADEMY BRAZILKhan Academy Brazil aims to deliver a world class user experience to learners that is locally relevant with content, programs, and resources for teachers, schools, and districts. Our platform is a supplemental educational digital resource that offers interactive activities based on mastery-based learning for K-12 grades covering Math, Portuguese, and Science, all aligned to BNCC. We serve more than 6 million learners across our websites, apps and youtube channels and our goal is to scale the impact of our platform by focusing on partnerships with public districts in Brazil.ABOUT THE ROLEKhan Academy Brazil is seeking a Brazil Customer Success Manager who is excited to join a small team working on a big goal: helping school systems implement Khan Academy to support student learning. In this role, we’re looking for someone who enjoys working with new technologies to empower educators and drive student learning. Applicants should be ready & excited to translate the core skill set of customer success management to an education context & should be equally comfortable having conversations with members of schools team as well as leaders of curriculum & instruction, technology & classroom teachers. Technical problem-solving, relationship management & relational intelligence, empathy for school leaders & teachers, and excellent communication form the desired skill set for this role. Your key responsibilities: Work with school and state leaders to plan, roll out, and implement Khan AcademyProactively identify ways to increase the success of teachers and students with our programsRepresent an in-depth perspective of educator & student needs throughout the organizationBuild capacity within the school system for a scalable and sustainable implementationAnalyze qualitative and quantitative data to inform program improvementsImplement processes that consistently generate high levels of school engagementNavigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & contentUse internal tools with fidelity & identify opportunities to improve usage over timeDrives improvements to school success playbooks over time by testing new ideas, measuring results, and collaborating closely with members across Khan Academy Brasil ABOUT YOUWhat you bring:5+ years of relevant work experience – 3+ years of classroom teaching experience or district-level administrator at a K-12 setting and 2+ years of customer success, account management, or education-focused support experience preferredStrong problem-solving skills and creative thinking to help school partners find ideal solutionsDeep understanding of teachers and school systems and a clear passion for educationOutstanding communication skills, in multiple formats, including email, written documents, digital presentations, and verbal conversationsAdvanced collaboration skills – you can work with multiple teams simultaneously and know how to coordinate dependencies between them without needing formal authorityProject management & prioritization experience and the ability to reliably execute & support dozens of school accounts simultaneously & efficientlyStrong data analysis skills – you are skilled at working with qualitative and quantitative volumes of data, identifying trends, and drawing evidence-based conclusionsPortuguese and English proficiencyPermission to work in BrasilYou would be a great fit if you have:Experience working with government partners Experience using Khan Academy in the classroom with students Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administratorsExcellent organizational skills – ability to manage multiple tasks concurrently, from start to finish Strong technology skills including ed tech tools, video recording software, live video-conferencing tools, & Microsoft Office Suite and Google Workplace toolsA high standard of professionalism and integrity, essential for handling sensitive information and making discretionary decisionsResidency or willingness and ability to relocate to São Paulo, demonstrating flexibility and commitment to the role |