Job Description
Customer Success Manager
at Kajabi
Remote-US
About Us
We Make Knowledge Worth More.
Kajabi is an incredible place to work (if we do say so ourselves). We call our customers our Heroes because they are. We celebrate and support every one of them working to create a thriving business based on what they know and share with the world. With our robust product features, Heroes have a single ecosystem in which they can publish, market, and sell online courses, membership sites, communities, and other digital products. Tens of thousands of entrepreneurs rely on Kajabi to build and manage their online businesses, and we are proud to have enabled these entrepreneurs to generate over $4.1 billion in sales from nearly 50 million customers to date. Kajabi is at another inflection point. With over $100 million in revenue and a significant round of funding that values the company at more than $2 billion, we are writing the next chapter in our journey to build a great, enduring company that redefines the knowledge economy. Learn more at www.kajabi.com.
Customer Success Manager
As a Customer Success Manager at Kajabi you’ll focus on driving demonstrable value to our customer base of entrepreneurs, small business owners, and influencers by helping them rapidly adopt the Kajabi platform, encourage best practices and find new opportunities for growth by becoming a strategic partner in their business. The role will report to our Director, Customer Success.
The Impact you will make
- Work with Heroes across a variety of channels to identify the specific business outcomes they are hoping to achieve with Kajabi then provide consultative guidance to help them achieve those outcomes.
- Engage collaboratively with the wider Customer Success team to stay informed on industry standards and best practices to proactively improve their and the group’s expertise in subjects relevant to Kajabi Heroes need
- Lead weekly office hours sessions for groups of customers that are designed to be flexible and could include demoing new features, providing overviews of workflow best practices, and general Q&A sessions.
- Contribute to the creation of content that delivers some of the impact of Customer Success to Kajabi customers via easily scalable channels.
Attributes for Success
- Minimum 1+ years of experience
- Prior experience in Customer Success, Account Management, or similar role focused on customer satisfaction, adoption, and retention
- Bachelor’s degree or equivalent self-study in business or related field
- Critical Thinking strategic and highly analytical
- Fundamental understanding of digital marketing and online entrepreneurship.
- Attentive, empathetic listener and clear communicator both verbally and in writing.
- Highly motivated, self-directed individual who is capable of working independently but also enjoys collaboration.
- A fast-paced learner, comfortable with web-based software.
- Adaptive problem solver
- Strong ability to translate technology for a wide audience as well as effectively translate customer feedback into internally relevant & actionable information