Job Description
Customer Success Manager
BOSTON, MA OR REMOTE – US
CUSTOMER SUCCESS
FULL TIME
REMOTE
About LogRocket
Founded in 2016, LogRocket’s goal is to make every experience on the web as perfect as possible. We’re solving a huge challenge for product managers and developers – understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer’s experience using their web apps – through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We’ve already attracted an elite roster of over 2,500 customers including Reddit, Ikea, and Airbnb, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.
Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we’ve raised $55M in funding and we’re eager to bring talented people onboard to support our growth. We’re on a mission to improve society’s experience with software and that’s where you come in.
Responsibilities
- 3+ years experience in Customer Success
- Experience owning retention, churn rate, and upsells
- Ability to identify key champions and potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Strong organizational skills and detail-oriented skills needed
- Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
- Demonstrated ability to communicate both technical and business concepts
- Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
- Proven track record of managing successful cross-functional programs that drive customer success
- Ability to work cross-departmentally with internal teams such as sales, product, and support
- Comfortable traveling once a quarter to Boston office
- Technology industry experience preferred
- Love for start-ups is a must!