Job Description
Title: Customer Success Manager
Location: Work from Anywhere
Classifications: Remote Full-Time
As a Customer Success Manager, you will care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.
Within this role, you will:
– support daily communication with our customers via chat, email, and the Awesomic app
– work with CS metrics to analyze data and improve customer experience
– establish clear retention goals and milestones to work towards
– minimize customer churn
– onduct cust dev interviews to gather valuable feedback for our Product and Growth teams and transform it into actionable steps
– help process billing requests
– encourage upsells and cross-sells
– suggest new solutions or products to improve customers’ operations
– assist in onboarding and training junior Customer Success Specialists.
What is Awesomic?
Awesomic started in 2020 and in one year, we grew to 100+ people and 1000+ customers. Awesomic raised $2m investments and was backed by Y Combinator and successful entrepreneurs. Already 6000+ tasks were successfully completed within our app and with the help of our matching algorithm!
Most importantly, we are a community of open-minded and passionate people who support each other daily and enjoy a good laugh.
With Awesomic Team:
– You’ll join the coolest community of one-goal-driven people who love what they do and are ready to change the game with innovative decisions.
– You will be surrounded by beautiful art-works and creativity in all its manifestations daily. Plus, funny memes are welcomed very much in work chats — so your business days will be fun 🙂
– You’ll have an opportunity to positively influence the processes personally if you see the ways for improvements. You’ll be able to build the company’s history together with the core team – one of the most significant values of working in a startup. You’ll be heard! 🙂
– You’ll get unlimited opportunities to develop as a professional and daily communication with customers from the top companies in the world. Many challenging and exciting cases are waiting to be solved by you!
We’ll be glad to meet you if:
– You have 3+ years of experience in Customer Success and IT
– You have experience in collecting, tracking, and analyzing CS data and metrics
– You have a self-driven, curious, and proactive nature
– You can think and type fast as well as keep calm and act logically and in a values-driven way when quick reaction and decision making is needed from your side.
– You are empathetic to people and are a patient, active listener.
– You actually care about customers’ happiness and want to make their journey with the product outstanding and efficient.
– You are a great communicator, and you speak fluent English.
– You are responsible, well-organized, and able to multi-task and prioritize.
– You are a friendly, open-minded person and a born-troubleshooter.
– You don’t mind staying in touch with customers from 9 am to 9 pm by Kyiv time (you don’t need to stay by the laptop during all this time, just grab a phone with turned-on notifications with you).