Job Description
Title: Customer Success Manager
Location: Munich, Germany
About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur the internet so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
This is a new opportunity to join our growing Customer Success team and take ownership of the post sales relationships. The mission of Customer Success is to increase sustainable proven value for our Customers and Zscaler. You’ll ensure that our large enterprise customers realise business value through the deployment and adoption of our services. You’ll manage a portfolio of around 8-15 accounts, and build strong relationships to ensure that we regularly engage with our customers.
Responsibilities Include:
- Own the post-sale relationship driving adoption, value, and promoting upsell opportunities
- Build and deliver strategic Customer Success Plans that align customers business strategies to Zscaler services, as well as data-driven business reviews
- Mitigate any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable
- Visit customers face to face on site, or remotely through web sessions
- Using the Zscaler ecosystem to advocate for your customers
Ideally, You’ll Have:
- Experience in a customer facing, customer success role within a networking or security technical environment
- Excellent meeting management, presentation and communication skills, with the ability to confidently communicate at C-level
- Consultative nature, with the ability to build relationships and trust quickly
- An understanding of our technology and ability to translate to business language
- Language fluency in German and English