Customer Success Manager | Work At Home Customer Service Jobs

Job Description

Title: Customer Success Manager – Western Canada

Location: Calgary, Alberta; Vancouver, British Columbia
Type: Full-Time
Workplace: remote
Job Description:

Job Type: Full Time – Permanent

Hours: Mon-Fri, 40 hours/week

This opportunity is looking for candidates situated in Western Canada only.

All our roles are currently remote. Office equipment supplied!
Comprehensive benefits package. We want our employees to stay healthy!
Home Improvement Credit: All employees receive a yearly credit to use toward a service from HomeStars

Wellness activities to support your mental and physical health and Employee and Family Assistance Program
December Closure: Our whole team takes a break in the last week of December, every year
Personal Days: 5 extra days off per year, on top of vacation and sick days

Beautiful brick & beam office in the heart of Toronto’s entertainment district, including a rec room with lounge, ping pong, darts, and foosball

As a Customer Success Manager at HomeStars, you will ensure the successful use of HomeStars by our service professionals and ensure that their experience and journey are top-notch. You’ll drive revenue by ensuring that service professionals continue to leverage HomeStars to drive their marketing needs, you’ll grow & maintain existing businesses by maintaining regular touchpoints with decision-makers, and you’ll act as the main point of contact between the service professional and HomeStars by ensuring that you are driving adoption and demonstrating the value of the service. You’ll also deliver an unparalleled customer experience with a focus on retention and revenue growth, as we want our service professionals to continue viewing HomeStars as a part of their business where they can grow with us.

Focused on developing, growing, and retaining strong relationships with new and existing HomeStars clients

Grow a book of business and increase the lifetime value of service professionals
Be a champion in achieving monthly upsell targets Use your objection handling skills to solve customer problems
Use your strong communication skills to drive product adoption
Smart thinker, innovator, and decision-maker who can inspire customer loyalty

You know your way around a CRM, ideally Salesforce
You’re results-focused and have a solid track record of success in a quota-carrying role you reach and blow upsell and retention targets out of the water
You always have the best interest of your customers in mind and you do everything in your power to set them up for success in the long-term
Experience managing relationships for a client base of 200+ customers (preferred)A master communicator, you are fantastic on the phone & in email. You have a knack for making complex concepts easily digestible

You thrive in ambiguity and have an ability to think strategically about coaching customers and relationship building
A BS/BA degree or equivalent work experience