About the Role
Title: Customer Success Manager – ISAC Engagement (REMOTE)
Location: United States, Remote
JobDescription:
About Cyware
Cyware is a venture-backed organization currently in hyper-growth mode. All of our US based positions are located 100% remote. The firm was founded by innovative practitioners to solve the massive-scale cybersecurity challenges they saw daily while working for leading global banks and technology organizations.
Cyware is disrupting the cybersecurity operations market with innovation that gives the firm claim to being the far-and-away ONLY company capable of delivering technology to build cyber fusion centers for customers in large enterprises and the mid-market.
Cyware is in hyper-growth mode. Your next opportunity starts here!!
Built on innovation designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its next-generation platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and security case management. As a result, organizations are able to increase speed and accuracy while reducing costs and analyst burnout. Cyware’s Virtual Cyber Fusion solutions make secure collaboration, information sharing, and enhanced threat visibility a reality for enterprises, sharing communities (ISAC/ISAO), MSSPs, and government agencies of all sizes and needs.
About you:
- You can lead on strategic and tactical initiatives
- You are hungry, inquisitive, proactive, energetic, and driven
- You have a growth mindset and are committed to delivering results
- You thrive in a fast-paced, collaborative environment
Why We Are Hiring:
The Customer Success Manager for ISAC Engagement at Cyware plays a crucial role in the technical aspects of the processes for implementing customer success within the ISAC community. This role is instrumental in customer onboarding, training, support, and technical enablement, which are vital for our company’s success.
Come join an exciting cybersecurity product startup that just closed Series C funding round!
What You Will Do:
- Partner closely with Cyware’s ISAC customers towards achieving their community vision and goals through use of Cyware’s breakthrough technology innovations for threat information sharing and collective defense.
- Actively engage with ISAC customers and community to understand their needs and relay the feedback to product, engineering, and customer success teams. Work closely with the product, engineering and customer success teams to track feature development, delivery, and end user utilization.
- Facilitate customer onboarding and training for ISACs and their members
- Drive crucial CTI projects within ISACs ecosystems which are beyond Threat Intel sharing.
- Showcase the value of our solutions and services to ISACs.
- Participate in industry events and conferences to increase visibility and network with key stakeholders within ISACs.
- Regularly participate in cross-functional projects and assist ISAC community in Cyware product related questions.
- Able to manage multiple projects with minimal supervision.
- Serve as a technical point of contact for the Customer Success team and the ISAC community.
- Communicate effectively, both verbally and written, with management, team members, and other departments
- Become an expert in onboarding and training customers and the ISAC member community.
- Actively create and participate in curriculum planning sessions for new product training
- Recommend and implement solutions when project issues arise
Who You Are
- US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)
- Experience as a Customer Success Manager or a similar customer-facing role.
- Demonstrated history of working with the ISAC community.
- Prior experience in cybersecurity is required.
- Prior experience in Security Operations, Incident Response, Threat Hunting and Threat Intelligence is strongly preferred.
- Expertise in tools like Salesforce, Asana, Zendesk, and JIRA required.
- Technical and troubleshooting skills in at least one software application or technology.
- A proven track record of Technical Account Management or other relevant experience.
- Experience in managing multiple stakeholders and projects.
- Critical thinker with problem-solving skills.
- Team player.
- Good time-management and organizational skills.
- Strong interpersonal and communication skills.
- Experience in using software MS Suite, Google Suite, and other CSM tools.
- Experience with security applications and security defense infrastructure.