Lead customer onboarding and drive adoption for a cutting-edge CMMS platform revolutionizing maintenance operations worldwide.
About Limble CMMS
At Limble, we empower the unsung heroes who keep the world running. Our cloud-based CMMS software helps businesses streamline maintenance operations, optimize asset performance, and achieve operational excellence. From preventive maintenance to inventory management, our platform enables organizations to save time, cut costs, and boost productivity.
Schedule
- Full-time
- Remote (U.S.-based)
- Preferred availability: 8 AM – 5 PM EST to align with European partners
What You’ll Do
- Lead new customer onboarding and implementation in partnership with Sales and Account Management
- Proactively improve onboarding processes to shorten time-to-value and enhance the customer experience
- Set strategic direction for customer use of Limble CMMS through best practices
- Deliver training, education, and documentation to support long-term success
- Define measurable goals and hold both Limble and the customer accountable for outcomes
- Identify risks and opportunities within customer organizations and recommend solutions
- Facilitate regular conversations to ensure customers achieve maximum value from the platform
- Escalate at-risk accounts, ensuring visibility and proactive internal communication
What You Need
- Prior experience as a B2B Customer Success Manager or Account Manager in SaaS
- Strong background in onboarding and implementation processes
- Excellent written and verbal communication, including PowerPoint and Excel proficiency
- Conflict resolution, multitasking, and prioritization skills
- Resourceful, creative, and strategic problem-solver
- Self-directed, fast learner with strong attention to detail
Nice to Have
- Background in equipment maintenance, machinery, or manufacturing
- Fluency in Spanish or French
Benefits
- $85k–$125k OTE
- Fully remote role
- Stock options
- Flexible PTO + 11 paid company holidays
- Paid parental leave
- Health, dental, and vision insurance
- Employer-paid life insurance and short-term disability
- 401(k) with company match + HSA contribution
- Monthly wellness stipend
- Learning & development reimbursement
- Pet insurance
Join a mission-driven company obsessed with customer success and innovation—where collaboration, transparency, and growth come first.
Onboard with impact. Drive adoption. Deliver results.
Happy Hunting,
~Two Chicks…