If you love owning accounts end to end and turning “we bought the software” into “we actually use the software,” this role is that. You’ll drive adoption, training, retention, and value realization across Ineo’s global mobility products while keeping churn risks low and relationships strong.
About Ineo
Ineo (Jonas Software) provides mobility management software, expense management, and tax solutions supporting thousands of clients globally. As part of Jonas Software, they operate inside a large enterprise software family that serves tens of thousands of customers across many verticals. The team focuses on excellence, global collaboration, and continuous improvement.
Schedule
- Full-time, remote (USA)
- 40 hours per week
What You’ll Do
- Own the end-to-end customer success lifecycle across Ineo’s mobility software products
- Deliver role-based training sessions to support onboarding, adoption, and ongoing enablement
- Act as the primary customer advocate and manage expectations across stakeholders
- Monitor product usage analytics, identify churn risk, and drive retention plans
- Identify upsell and cross-sell opportunities based on customer needs and usage patterns
- Contribute to customer journey mapping and KPI development to measure success and improve processes
What You Need
- 3–7 years of experience in Customer Success, Account Management, or client-facing software support
- Experience training and supporting clients in workflow-based systems
- Strong analytical, communication, and relationship management skills
- Experience in global mobility, tax, payroll, or financial services
- Preferred: familiarity with Zendesk, HubSpot, and Jira
- Preferred: SaaS experience and a process improvement mindset
Benefits
- Remote work environment
- Role ownership with clear success metrics (retention, satisfaction, adoption, reduced escalations)
- Global collaboration and continuous improvement culture within Jonas Software
- Opportunity to grow within a large multi-brand enterprise software organization
If someone doesn’t like being accountable for retention and adoption, they’ll hate this job. If they do, it’s a clean CSM seat with legit scope.
Make clients stick. Make the product matter.
Happy Hunting,
~Two Chicks…