Want to make a real difference and work from home with no corporate stiffness? Hear.com is looking for high-energy retention specialists who love helping people hear—and live—better.
About Hear.com
We’re the fastest-growing hearing care company in the world, transforming lives with tech-driven, personalized solutions. Since 2012, we’ve helped hundreds of thousands of people hear well to live well. With 1,100+ team members in 7 countries, we’re changing hearing care for good.
Schedule
- Full-time
- Remote (Texas residents only)
- 8-hour shifts between 8 AM–8 PM local time, including rotating Saturdays
- Schedules may shift based on business needs
What You’ll Do
- Deliver empathetic, personalized customer service to clients
- Identify and save at-risk customers through tailored solutions
- Handle inbound/outbound calls, emails, and chat
- Collaborate across Sales and Partner teams to ensure smooth client experiences
- Achieve performance goals (call time, satisfaction, retention, and more)
- Provide product knowledge and hearing health education
What You Need
- Empathy and a customer-first mindset
- 2+ years of tenure in recent roles (preferred)
- Growth mindset—comfortable with new tech and systems (Salesforce, Twilio, Zoom, etc.)
- Must be located in Texas and authorized to work in the U.S.
- Reliable, hardwired internet (100 Mbps download / 20 Mbps upload)
- Hear.com provides laptop, monitor, keyboard, mouse, and Ethernet cable
Benefits
- $23/hour base + $300–$600 monthly performance bonus
- Full medical, dental, and vision insurance
- 401(k) with employer match
- Paid parental leave, open PTO, and paid holidays
- Company-sponsored clubs and events
- Culture of ownership, innovation, and celebration
Hiring now—apply early to join the next training class.
Make a career out of helping people reconnect with life through better hearing.
Happy Hunting,
~Two Chicks…