Job Description
Customer Success Specialist
SAN FRANCISCO, CA
Remote
Contract / Temporary to Hire
$21.00 – $23.00 / Hourly
Description
A growing company is hiring a Customer Success Specialist/ Sales Development Representative on a contract-to-hire basis.
This is a fully remote position with room for advancement!
As the Customer Sucess Specialist, you will support the Account Management team by sending sales and marketing materials to customers that have requested information. Most of the communication with be via email but there will be inbound phone calls as well. On a daily basis, you will deal with 7-10 inquires per day.
The ideal candidate will have 3-4 years of customer service experience.
This is a fully remote position based out of California, hours are flexible from 8-5PM PST or 9-6PM PST. Travel twice a year to attend events is required and one will be international. Pay is $22-24/hr and once full-time up to $50k plus commission.
Requirements
– Strong skills in business writing, including the use of email correspondence
– Outstanding research, analytical, and interpersonal skills
– Familiarity with call-tracking and being held accountable to KPIs
– Prior customer service/call-center experience, preferably in a high-volume environment
– Strong technical skills including knowledge and experience with customer relationship management software (CRM)
Candidates that match the necessary skills and are in urgent need of employment should contact us today!