Job Description
Customer Success Specialist
United States of America
Category:Other
Job Id: R1408210
USA Work at Home
USA Nashville – 621 Mainstream Drive
Job Description
We are looking for a Customer Success Specialist to join our team. Today.
At Concentrix, we aim to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too. We are Concentrix’s B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging and entrepreneurial team where you can reimagine the boundaries of your career, all while working remote. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future!
You Have:
- 2+ years of experience working in a customer service
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Process orientation and ability to follow call scripts
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
You Will:
- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop a level of product knowledge to speak intelligently to customers and address specific objections
- Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Capture customers’ product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience
- Report directly to a Sales Manager in our Customer Success Department