Support 8am’s largest, most complex customers with proactive guidance, sharp problem-solving, and high-touch service. You’ll help drive adoption and satisfaction while keeping internal teams aligned on account health, risks, and opportunities.
About 8am
8am (formerly AffiniPay) is a professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Founded in 2005, 250,000+ professionals across the U.S. use 8am to work smarter, serve clients better, and grow with confidence.
Schedule
- Remote (U.S.)
- Full-time
- Salary range: $54,000–$70,000 annually (may vary by location)
What You’ll Do
- Provide proactive, high-touch support for Strategic Accounts and coordinate issue resolution with internal teams
- Build relationships with end users and admins, advocate for customers, and escalate complex issues when needed
- Educate customers on features, best practices, and integrations to drive adoption and value realization
- Partner with Customer Success, Product, and Engineering to share insights and improve customer resources/programs
- Track and document activity in Salesforce, monitor key metrics, and support reporting on account health and performance
- Represent the 8am brand with professionalism in every interaction
What You Need
- 1–2+ years in a customer-facing role (Customer Success, Account Management, Support, or Business Development)
- Strong relationship-building and expectation-management skills
- Solid problem-solving and root-cause thinking
- Excellent written and verbal communication
- Adaptability in a fast-changing environment
- Ability to learn new technologies, workflows, and product features quickly
- Strong active listening, discovery, and customer service skills
- SaaS experience preferred; legal tech experience a plus
- Experience using AI tools to improve workflows, decisions, or execution
Benefits
- Medical, dental, and vision plans (including a 100% company-paid HDHP plan for employees)
- Competitive compensation package with annual bonuses, equity options, and 401(k) match (or RRSP in Canada)
- Flexible time off, paid holidays, and parental leave
- Wellness stipends, mental health support, and nutrition coaching
- Learning programs, leadership development, and professional development funds
- Paid volunteer time and charitable matching gifts
- Team events and recognition programs
If you like high-stakes customers, clean operations, and being the calm voice when things get messy, this one fits.
Happy Hunting,
~Two Chicks…