Support dealers and resolve auction-related inquiries with precision and professionalism in a fast-growing automotive technology company.
About Cars Commerce
Cars Commerce simplifies everything about car buying and selling through technology and collaboration. From Cars.com—the most recognized automotive marketplace—to Dealer Inspire, AccuTrade, and our DealerClub auction network, we connect customers with solutions that transform automotive retail. Recognized as a Best Company to Work For by U.S. News & World Report, we prioritize innovation, collaboration, and integrity in everything we do.
Schedule
- Full-time
- Fully remote (U.S.-based)
- Standard business hours
What You’ll Do
- Field inbound calls about auction disputes, transportation, and operational issues
- Review and resolve inquiries with accuracy, empathy, and professionalism
- Communicate clearly across channels to maintain positive member experiences
- Partner with dealers to resolve complex cases quickly and effectively
- Maintain compliance records and assist with audits and reporting
- Stay current with industry regulations and compliance requirements
- Support operational improvements in dispute and transportation workflows
- Document client interactions and collaborate with internal teams to align goals
What You Need
- Bachelor’s degree or equivalent experience in business, operations, or related field
- Proven background in case management, conflict resolution, or customer service
- Automotive auction or transportation workflow knowledge preferred
- Strong interpersonal, written, and verbal communication skills
- Skilled in CRM systems (e.g., HubSpot) and data interpretation
- Ability to manage multiple accounts and prioritize effectively
- Analytical, customer-focused, and solutions-driven mindset
Compensation
- Salary range: $45,200 – $54,250
Benefits
- Medical, dental, and vision plans
- Generous PTO, paid holidays, and floating days
- Home office stipend for new hires
- Refuel recognition program with additional paid time off
- Volunteer day, recharge day, and growth opportunities
- Collaborative, remote-first work culture
Be part of a team reshaping automotive retail—where collaboration, innovation, and customer focus drive success.
Answer the call. Resolve with care. Drive the future.
Happy Hunting,
~Two Chicks…