Job Description
Title: Customer Success Trainer
Location: USA-
For hospitality, by hospitality.
Welcome to Tripleseat, where we are driven by our passion for hospitality and our commitment to providing innovative technology solutions to the hospitality industry. Our cloud-based catering and event management platform is trusted by over 14,000 restaurants, hotels, and event venues, making us the market leader in the industry.
Our mission is to help venues book, plan, and streamline their events with ease while also boosting their sales and revenue. We are seeking high-performing and motivated professionals who share our excitement for technology in the hospitality industry and are eager to join our team and contribute to our success.
If you are enthusiastic about hospitality and want to be a part of a game-changing technology solution, then it’s time for you to come party with us at Tripleseat! Join us in our mission to revolutionize the hospitality industry with innovative and cutting-edge solutions.
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As a Customer Success Trainer, you will join a team of skilled, experienced, and forward-thinking people who take a customer-centric approach to all they do. This role will be working with our newest customers and will be responsible for the onboarding, training, and success of these customers on the Tripleseat product.
*Please note the internal title for this role is Customer Onboarding Specialist.
This role is fully remote to eligible candidates within the United States. If a candidate is local to our Concord, MA office, this will be a hybrid position.
What you will do:
- Own the customer relationship during the onboarding phase and operate with a large amount of autonomy as you build and foster these relationships.
- Deliver high-quality training and demonstrations that position the product as the best solution to meet the customer’s vision.
- Drive adaptation and expectations at this beginning stage of the customer journey with Tripleseat.
- Manage and coordinate a pipeline of projects simultaneously to ensure deadlines are met.
- Listen and empathize with the customers in order to ensure the Tripleseat system is set up for their specific needs.
- Ensure onboarding criteria are completed prior to transitioning to the next step in the customer’s journey.
- Support Tripleseat University and our Tripleseat University on-the-road events.
- Get a chance to work for an Inc 5000 fastest growing companies with huge growth potential
What we are looking for:
- 3-5 years hospitality industry background required, with experience in Private Events, Sales & Catering Departments preferred.
- Extensive knowledge and expertise of the Tripleseat platform preferred.
- Experience owning, managing, and driving projects forward in a timely manner.
- Strong verbal and written communication skills.
- Proven analytical and problem-solving skills.
- Ability to work both independently and with other onboarding team members.
- Ability to organize and manage multiple workflows simultaneously.
- A natural inclination for building relationships.
- Strong sense of empathy with a dash of humor