Job Description
Customer Support
locations
Remote – Maryland
time type
Full time
job requisition id
19024304
What We’ll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You’ll Bring:
- Read, understand, and interpret CRS audit trail.
- Collaborate with team members on projects.
- Maintain and secure confidential and sensitive information.
We’d Love To See:
- 1-2 years of experience in an operations environment.
- Ability to multi-task and prioritize with strong organization skills.
- Analyze and process complex consumer files received from various internal / external business partners with prompt solutions.
Impact You’ll Make:
- Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management.
- Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started.
- Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes, fraud resolution, and identity theft for (minors/adults).
- Analyze consumer contact data and report error trends to management.