Job Description
Customer Support
locations
Brazil
time type
Full time
job requisition id
REQ – 02600
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It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Job Description
INTRODUCTION:
Responsible for ensuring the best support to our customers, in times of doubts and difficulties about the use and understanding of the platform. The main channel of contact with the client will be via chat, but does not dispense with the use of the telephone. In addition to solving problems and answering questions, we help them with advice so that they get the most out of the system.
WHAT YOU’LL DO:
- Assists the customer in clarifying doubts, guidance and problem solving. Advises on best practices for using the system, by phone, email, chat, WhatsApp, teamviewer, other communication tools.
- Analyses the problems cited by the user, forwarding them to the responsible team.
- Works in partnership with other support teams.
- Ensures the best customer experience in relation to service;
- Creates and updates automatic messages to ensure good service and engagement
WHAT YOU’LL NEED:
- Proficiency in good practice, text interpretation and grammatical rules, to use appropriate language, avoiding errors and misunderstandings.
- Ability to put oneself in the customer’s shoes, understanding their needs and expectations, having a receptive, understanding and supportive behaviour.
- Present ideas clearly and objectively. Can listen, understand and question constructively.
- Ability to collect and analyse information, solve problems and make decisions.
- Intermediate knowledge of office tools.
- Mastery of communication tools, such as CRM, WhatsApp Business, Telephone, ChatBots, Co-operative Email, Discord, Intercon, Teamviewer (Desirable).