Job Description
Title: Customer Support
Location: CO-Westminster
- Remote
- Job Type Temp
- Pay Rate $21.00 – $23.00 / Hourly
Description
If you love building solid customer relationships, you might be the Customer Service Representative Robert Half is looking for. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. This Customer Service Representative job is long-term contract / temporary, and fully REMOTE. This is a great position for you, if you thrive in a dynamic, rapidly-changing call center. You will be a retention customer service representative – all calls retaining to client and customer satisfaction. Experience is needed!
Major responsibilities
– May support business development and client referral goals by actively cross-selling and referring customers
– Manage incoming telephone calls
– Give exceptional customer service in a timely fashion
– Retrieve and oversee the sending of written business communications
Requirements
– Positive attitude and an engaging businesslike approach
– Basic knowledge in computer software programs and office equipment
– Strong customer service and office administrative skills
– Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
– Ability to simplify complex problems and build solutions
– Strong technical skills including proficiency with MS Office
– Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
– 5+ years’ experience of proven performance in a goal-driven & customer-focused environment desired
– Comfort and confidence when interacting with internal and external partners and clients/customers
– Excellent written, verbal and social communication skills highly desired
– Experience with Analytical Skills
– Interpersonal Skills experience highly valued
– Background working with Communication Skills
– Demonstrated knowledge of About Time
– Quality experience highly desired
– Financial Notes experience highly preferred
– Customer retention experience highly desired
– Deep understanding of Salesforce Platform
– Adeptness in Inbound Outbound Calls
– Comprehension of Go
– Foundational knowledge in Customer loyalty
– Trend Analysis experience desired
– General familiarity with Workstation Support
– Knowledge of SketchUp 3D
– Prior experience with Internal Departments
– Previous experience working with Customer Support
– Practical knowledge of negotiation
– Hands-on experience with Loan Renewal Processes
– Proficiency in management
– Earlier work involving Stakeholders
– Mindset Software experience preferred
– Good understanding of Best Practices
– Planning Processes experience preferred
– Communication experience
– Customer service experience