Job Description
Title: Remote Customer Support – Korean – Digital Music Service (3430)
Location: Remote – South Korea
Contractor
Do you have a Chat/Messaging – Customer Support background?
Do you enjoy working remotely and flexible schedules?
Apply for this opportunity today!
ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.
As a member of this team, you will respond to customer inquiries via inbound messages in Korean.
Qualified applicants will need to have language assessments in Korean and English, to ensure adequate proficiency.
Commitment:
25 hours per week (8 hours required over Saturday and/or Sunday)
90 days
Forty (40) hours per week are required during the 4-5 week orientation and nesting period (as needed by ModSquad)
Hours of Operation: Daily, 8 AM – 5 PM. (8 hours required over Saturday and/or Sunday)
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
What We Are Looking For:
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
- Customer service experience; familiarity handling chats
- Professional/business level proficiency in Korean and English