Be the calm, sharp problem-solver small businesses depend on when payroll, benefits, and HR questions hit at the worst possible time. If you can explain complicated stuff simply and you love driving issues to resolution, Justworks is hiring.
About Justworks
Justworks helps small businesses run smoother by handling HR complexity through software and services. They’re data-driven, iterate fast, and focus heavily on customer experience. The Support team is the frontline for everything: software, benefits, payroll, compliance, and HR.
Schedule
- Remote (U.S.)
- Monday–Friday, 12:00pm–9:00pm Eastern Time
- Mandatory paid virtual training: Monday–Friday, 9:00am–6:00pm Eastern Time for ~4 weeks before moving to the shift schedule
- Stable internet + a quiet workspace strongly expected
What You’ll Do
- Answer inbound customer inquiries via phone, email, and chat
- Troubleshoot and explain Justworks products and services: software, benefits, payroll, compliance, and HR
- Support benefits admin and eligibility/enrollment questions (medical, dental, vision, life, FSA/HSA, commuter, disability, retirement, COBRA)
- Resolve payroll-related questions including payments, time & attendance, reports, and wage/hour basics
- Manage open cases in the CRM, keeping customers informed on status and timelines
- Provide a white-glove experience with urgency, accuracy, and empathy
- Triage and escalate complex cases to Team Leads or subject matter experts
- Share customer feedback, identify bugs, and recommend process/product improvements
- Collaborate cross-functionally and support other team needs as they come up
What You Need
- 1–2 years of customer service experience (contact center preferred)
- Remote work experience preferred
- Strong written and verbal communication skills with attention to detail
- Comfort defusing challenging situations over the phone
- Ability to learn fast, simplify complex topics, and propose creative solutions
- Strong organization and prioritization with a sense of urgency
- Self-starter mindset with ownership and accountability
- Bonus: experience with Zendesk, Talkdesk, Jira, and Confluence
- Bonus: benefits, payroll, HR, or adjacent industry experience
- Bonus: Spanish or another second language (business conversation level)
Benefits
- Base pay range: $29.76–$32.74/hour (varies by location and experience)
- Great benefits + wellness programs
- Company retreats
- Employee Assistance Program (EAP)
- Inclusive culture with accommodations support available
These roles move quick, especially with that pay band. If you can handle speed, complexity, and still keep people feeling taken care of, apply now.
Be the expert. Be the calm. Be the reason a small business makes payroll on time.
Happy Hunting,
~Two Chicks…