Job Description
Title: Customer Support Agent
Location: Oregon / Remote
Salary: $14.50
Employee Type: Full-Time, Hourly Non-Exempt
Travel Required: As Needed
Relocation: No
About Cayuse Commercial:
Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
Primary Focus:
Works in a high performing, centralized Business Operations Center providing assistance to virtual customers across the U.S. All duties and responsibilities are performed in accordance with the Mission, Vision, and Core Values of Cayuse.
Job Responsibilities:
- Receives customer inquiries and fulfills requests professionally, efficiently and timely.
- Captures and documents details of all customer interactions in a work management tool (ServiceNow) or as determined by the client.
- Operates within established guidelines and procedures to independently deliver a full range of ACSC services including but not limited to: receiving customer calls, navigating on-line job aids, managing email correspondence, office services and reservations
- Performs a variety of “off-line” tasks related to general business operations of the center and Workplace Solutions
- Uses judgment to anticipate customer service needs, resolves routine issues and takes action accordingly and consistently provides high level of quality service.
- Identifies, resolves or escalates, and tracks issues.
- Recommends process improvements to enhance and improve service and overall performance.
- Helps new and developing team members.
- Other duties as assigned.
Minimum Job Skills and Qualifications
Minimum Qualifications:
- Requires a high school diploma or GED
- 3 years of call center, customer service
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
- Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds.
- Excellent verbal and written communication.
- Intermediate knowledge of MS outlook
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
- High level of hospitality and professionalism.
- Ability to work with high confidential material and maintain confidently
- Desire to grow quickly with a commitment to excellence
- Desire to work as a member in any setting.
- Must be self-motivated and able to work well independently as well as on a multi-functional team.
Preferred Qualifications:
- MS Office (Word/Excel/PowerPoint)