About the Role
Customer support agent
- Brussels, VB – Remote OK
- Full-Time
- Customer Support
About Paynovate
Paynovate is a proud FinTech/Electronic Money Institution scale-up provider in payment solutions for merchants across Europe.
With over a decade of experience in the issuing, acquiring, and payments technology sector, our mission is to make funds collection simple, secure and trusted.
Job brief
We are on the hunt for a new agent to join our Customer Support Team. This new colleague will specifically work with Paynovate, the payment division of the Loyaltek Group. We’re an ever-evolving Fintech, with a young team and a clear vision. With your passion for customer support, technical support and your strong customer support experience, you’ll help bring Paynovate’s Customer Support Division up to the next level.
Responsibilities
You will be responsible for:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
Qualifications
- Experience in providing customer service support
- Proficiency in French, Dutch & English
- Working knowledge of customer service software (Zendesk)
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation