Job Description
Customer Support Agent
TN – LOUISVILLE JOB NO. R00145783
Job Description
Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
The Customer Support Agent is a skilled problem solver and excellent communicator who can listen carefully to a customer’s questions, assess their needs, and use the provided tools and resources to address and resolve customer concerns. This role will service our client’s customers by providing phone support for issues similar but not limited to:
- Resolving device issues using troubleshooting techniques and providing clear and concise information.
- Help drive sales by offering products and services that will improve the customer’s experience.
- Reviewing account information and answering questions about billing or services.
Location:
While this role is currently authorized to work from home, there may be times when Knoxville based Customer Support Agents will be required to be in-office. These days will be communicated with as much advance notice as possible and may include activities such team meetings, job coaching, training, or production activities. Therefore, all candidates must reside within 90 minutes from Knoxville, TN.
As this is primarily a Work from Home model, the Customer Support Agent will need to meet all home office requirements as described below.
Home Office Requirements:
- Internet service with a direct connection to a cable or fiber modem and capable of at least
- 150mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.
- A workspace with limited distractions and minimal background noise.
- Adequate heating and lighting for the workspace.
- The candidate will be responsible for physically picking up and dropping off any and all technology equipment issued to them by Accenture.
- The candidate accepts full responsibility to ensure their own home networking equipment and Internet Service Provider (ISP) will perform to the required standards and with minimal disruption or issues.
Hours & Shifts:
- Shifts will be anytime between 8am-9pm. Shifts are 8 hours per day and 40 hours per week.
- Must be open to working nights and weekends as the call center is open 7 days per week.
Training:
Individuals are provided paid training.
Qualifications
Basic Qualifications
- Minimum of one-year of customer care experience
- High School Diploma or GED
Preferred Qualifications
- Customer service or inbound call center support
- Experience resolving customer issues, billing, and/or handling product Q&A
- Experience promoting and/or selling products and services
Professional Qualifications
- Demonstrated communication skills
- Interest in learning new technologies
- Ability to meet home office requirements
- Flexibility to work a hybrid home & office schedule
- Willingness to work a schedule that includes evenings and weekends
Compensation for roles at Accenture varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable hourly rate for roles that may be hired in California, Colorado, New York City or Washington as set forth below and information on benefits is here .
Role Location: Starting Hourly Rate for role
- California: $24.50
- Colorado: $20.00
- New York City: $24.50
- Washington: $22.00