About the Role
Title: Customer Support Agent
Type : Remote
Location: Miami, Florida, United States
Job Description:
Do you think 9-5 jobs are boring? Do you hate stuffy corporate work culture? Cool, us too. We’re seeking enthusiastic Customer Support Agent to join our team and help us transform the lives of our customers!
What you’ll do on the daily
Change lives! You know, superhero stuff You’ll receive in-depth training from day one, giving you the knowledge needed to be successful (and earn commission!) from the start.
- Provide excellent customer service during each call with customers
- Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution, customer retention and customer satisfaction)
- Handle high call volume – Inbound, Outbound, Email/Chat support
- Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
- Develop individual based solutions on the requirements of the customer
- Be able to act as the liaison between customers, Partner’s, and Sales Consultants
- Communicate with team to ensure a smooth experience for our customers
- Provide knowledge and in-depth advice for hearing loss
What you’ll need
So, you’re an ambitious go-getter with a winner’s mentality — mediocrity isn’t in your DNA. But what else sets you apart from the rest?
- Great Empathy & Customer-Centric Mindset: A natural ability to understand and connect with customers. You genuinely care about customers and focus on providing the best solutions, knowing that success follows.
- Growth Mindset: Strong work ethic and desire to learn, adapt, and improve. You’re not intimidated by learning new systems/technology – we work with Salesforce, Twilio, along with Zoom, Outlook and Chrome.
- Reliable Network Connectivity: You must be able to hardwire to your home network and your download speed must be above 100Mbps and upload speed above 20Mbps. We’ll provide the necessary equipment (laptop, monitor, keyboard, mouse, ethernet cable, etc.).