Bring your customer-first mindset to a growing company supporting mental health professionals. Therapy Flow is seeking a Customer Support Agent to deliver world-class service, troubleshoot issues, and ensure client satisfaction across our products and services.
About Therapy Flow
Therapy Flow provides tools, education, and services that simplify success for private practice owners in mental health. Our mission is to help providers grow by offering expert marketing, sales, operations, and SaaS solutions. We’re guided by values like integrity, community, and excellence through education.
Schedule
- Full-time, remote (US only)
- Flexible hours with autonomy to manage your schedule
What You’ll Do
- Provide support via email, chat, and phone with timely, professional responses
- Troubleshoot technical and non-technical issues to resolve client concerns
- Assist customers in navigating CRM, automation, and industry-specific platforms
- Document common issues and create resources to improve support efficiency
- Partner with internal teams to escalate complex issues and improve processes
- Contribute to onboarding, FAQs, and customer education materials
What You Need
- 2+ years of customer support experience (SaaS, tech, or service preferred)
- Strong troubleshooting and problem-solving skills with a customer-first mindset
- Excellent written and verbal communication skills
- Experience with support platforms (Zendesk, HubSpot, GoHighLevel, etc.)
- Highly organized, able to manage multiple inquiries at once
- Self-motivated and proactive in a fully remote environment
Benefits
- Competitive pay: $20–$25 per hour
- Medical, dental, and vision insurance (US only)
- Paid time off with flexible, responsible vacation policy
- Fully remote work environment
Step into a role where you can deliver WOW service while supporting mental health providers nationwide.
Grow your skills with a company that leads with passion and invests in simplicity.
Happy Hunting,
~Two Chicks…