Help mental health providers succeed while working from home. Therapy Flow is looking for a Customer Support Agent to deliver world-class service and technical support to private practice owners.
About Therapy Flow
Therapy Flow provides tools, education, and services for mental health private practices. Our mission is to simplify success for providers through expert marketing, operations, and SaaS solutions. We’re driven by core values—integrity, service, community, education, passion, and simplicity—that shape everything we do.
Schedule
- Full-time
- Remote, US-based
What You’ll Do
- Provide support via email, chat, and phone, resolving technical and non-technical issues
- Help clients navigate CRM, automation tools, and Therapy Flow products
- Document common issues to improve resources and efficiency
- Deliver proactive service to retain customers and maximize their success
- Collaborate with internal teams on onboarding, product improvements, and FAQs
What You Need
- 2+ years of customer support experience (SaaS, tech, or service-based preferred)
- Strong troubleshooting and problem-solving skills with a customer-first mindset
- Excellent written and verbal communication abilities
- Experience with ticketing systems and CRMs (Zendesk, HubSpot, GoHighLevel, etc.)
- Highly organized, detail-oriented, and able to manage multiple inquiries
- Self-motivated and comfortable working independently in a remote environment
Benefits
- $20–$25 per hour
- Health, dental, and vision insurance (US only)
- Paid time off
- Flexible, unlimited, “responsible” time off policy
- Fully remote work environment
Applications are being accepted now—jump in if you’re ready to level up.
Deliver WOW service while helping mental health providers grow.
Happy Hunting,
~Two Chicks…