Help schools build stronger communication and family engagement. Join a fast-growing EdTech team making school-to-home communication easier and more inclusive.
About ParentSquare
ParentSquare is a leading K-12 communications platform used by schools and districts nationwide to connect educators, students, and families. Their tools support forms, sign-ups, messaging, payments, RSVPs, translations, chat, websites, and more. With over 22 million students served, they’re focused on equity, engagement, and empowering school communities.
Schedule
- Full-time
- Remote (US)
- Flexible schedule; may include early mornings, evenings, and weekends
- $25–$28/hr (DOE)
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot platform issues and guide users through solutions
- Document support interactions and resolutions
- Escalate technical tickets when needed
- Maintain product knowledge and stay current on new features
- Improve help articles and support materials
- Participate in product testing and provide user feedback
- Deliver friendly, empathetic, customer-first support
Requirements
- Customer support or success experience (Zendesk a plus)
- EdTech or SIS experience strongly preferred
- Familiarity with integrations (SFTP, APIs) is a plus
- Excellent written and verbal communication
- Tech-savvy and proactive learner
- Strong attention to detail, multitasking skills, and problem-solving ability
- Positive attitude and self-driven work ethic
- Able to work flexible hours
Benefits
- Employer-paid health insurance (including dependents)
- 401(k) with employer match from day one
- Paid parental leave
- Stock options
- PTO that increases each year
- 15 paid holidays, including your birthday
- Wellness reimbursements
- Remote-work setup support
A chance to be part of a growing EdTech company and empower students, families, and educators through better communication.
Happy Hunting,
~Two Chicks…