Foley is redefining how companies recruit, screen, and monitor drivers. We’re seeking detail-oriented, customer-focused support agents to deliver outstanding service, troubleshoot SaaS solutions, and ensure compliance with DOT and FCRA regulations.
About Foley
At Foley, we believe in teamwork, grit, and innovation. Our B2B SaaS platform integrates recruitment, screening, and regulatory management under one roof, streamlining processes for clients nationwide. With 250+ employees and rapidly scaling growth powered by AI-driven technology, we prioritize collaboration, professional development, and employee well-being.
Schedule
- Full-time, remote (eligible states: CT, MA, PA, NC, SC, GA, FL, TX)
- $18.25/hour
- Monday–Thursday, 8:00 AM–8:00 PM ET, and Friday, 8:00 AM–6:00 PM ET
- Must be available until 6:00 PM daily and two evenings per week until 8:00 PM
What You’ll Do
- Support clients, drivers, and candidates with DOT and FCRA compliance questions
- Conduct employment verifications and process compliance documents
- Handle inbound/outbound calls, emails, and chat inquiries with professionalism
- Troubleshoot SaaS platform issues and guide customers through solutions
- Maintain accurate records of customer interactions and escalations
- Collaborate with internal teams (Compliance, Sales, IT) to resolve complex issues
- Build and maintain positive relationships with customers while promoting Foley’s reputation
What You Need
- High school diploma or equivalent (college degree preferred)
- Experience in SaaS support, CRM tools, and customer-facing roles
- Prior remote work experience preferred
- Exceptional written and verbal communication skills
- Strong multitasking, organizational, and problem-solving abilities
- Dedicated home workspace with reliable high-speed internet
- Ability to adapt to shift schedules, including evenings
- Proficiency in Microsoft Office Suite and ability to learn new systems quickly
- Integrity, accountability, and a strong work ethic
Benefits
- Competitive pay and comprehensive medical, dental, and vision coverage (multiple plan options)
- Generous vacation, sick, and personal time off
- 401(k) with company match
- Tuition reimbursement and professional growth opportunities
- Collaborative remote-first culture with modern communication tools
- Career advancement opportunities in a rapidly growing company
We’re hiring now—apply today and bring your customer service skills to a team redefining compliance and driver management.
Happy Hunting,
~Two Chicks…