Join a mission-driven team supporting over 85,000 churches worldwide while enjoying the flexibility of remote work.
About Planning Center
Founded in 2006, Planning Center is an independent, debt-free company that builds web and mobile tools to help churches communicate, connect, organize, and coordinate events. Over 85,000 churches rely on our products every day. We work remotely across the United States, collaborating through Asana, Slack, Notion, and Zoom, and come together three times a year at our headquarters in Carlsbad, CA to connect in person.
Schedule
- Full-time, remote role (U.S.-based only)
- Standard business hours with flexibility for time zones
- Travel required up to four times per year for in-person team gatherings
- Applications accepted until August 19, 2025 at 5:00 PM PST
Responsibilities
- Provide world-class customer support primarily through written communication (97% of all support)
- Diagnose and resolve product issues, offering clear and empathetic solutions
- Collaborate with teammates to share knowledge, improve processes, and deliver consistent results
- Learn and stay up-to-date on Planning Center products to support customers effectively
- Balance autonomy in problem-solving with knowing when to escalate or seek assistance
- Simplify complex issues and tailor solutions to individual customer needs
Requirements
- Must reside in and be eligible to work in the United States (no H-1B sponsorship available)
- Willingness to travel four times per year for team events
- Strong written and verbal communication skills
- Analytical and holistic problem-solving abilities
- Ability to learn software tools quickly
- Experience using computers and web-based platforms
- Team player who collaborates effectively and is receptive to feedback
- Passion for building and supporting excellent products
Benefits
- Salary: $69,000/year starting, with growth potential up to $91,000/year
- Health Coverage: 95% employer-paid health, 100% dental & vision for you and dependents
- 401(k): 3% company contribution after 90 days
- Time Off: 2 weeks PTO in year one, up to 3 weeks with tenure, plus 7 sick days, 11 paid holidays, summer Fridays off, alternating non-summer Fridays off, and a paid week-long winter break
- Sabbatical: 1 month paid every 5 years
- Home Office Stipend: $2,500 to set up your workspace
- Monthly Stipends: $100 for phone/utilities, $250 co-working allowance, $200 health stipend
- Charitable Match: Up to $2,000 to a 501(c)(3) of your choice
- Continuing Education: Allowance for books, courses, and conferences
- Equipment Provided: Company laptop and monitor
- Remote Culture: Work from anywhere in the USA with regular opportunities for in-person connection
We value diversity and believe the strongest teams are built from varied backgrounds and experiences. We’re committed to fostering an inclusive, supportive workplace where you can do your best work.
Happy Hunting,
~Two Chicks…