Job Description
Customer Support Analyst – USA – French Speaking
Customer Success US remote
Can you help us change the world?
Yes, you read that correctly. It sounds grand, but we’ve got big ideas at Mews. We’re transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole…
About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role especially at a rapidly growing company like Mews but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It’s a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.
Your mission, should you choose to accept it:
- Develop an in-depth understanding of Mews’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
- Provide exceptional support for customers on technical issues via messaging, email and phone
- Consult with customers proactively on ways to improve usage and efficiency
- Become familiar with all integrated partner solutions to ensure that we match up the best-connected solutions based on customer needs
- Build and retain rapport with appointed Mews person at customer sites
- Maintain thorough customer documentation
- Continuously improve internal knowledge base
You’ll be a great fit if you bring a few of the below with you:
- Higher Education preferably in Hotel Management / IT / Business
- Professional experience in customer support
- Experience in hotel operations or the world of Hotel-Tech
- Native or fluent in English & French
- Ability to speak other additional languages fluently is a big advantage! (Spanish, Dutch, Italian, German, Swedish)
- Ability to take feedback, learn quickly and adapt to new situations
- Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
- Permission to work in the USA and based in Florida
- Willingness to work in shifts as we support our customers around the globe 24/7