Job Description
Global Customer Support Assistant (f/m/d) – German or Dutch Speaking
Warsaw, Masovian Voivodeship, Poland
Purpose of Position
As Global Customer Success Assistant (f/m/d) you will be responsible for supporting the central Awin Access team with a variety of administrative tasks to help drive performance for this customer segment. A fantastic 12-month term opportunity to be part of a fast paced and dynamic team who are passionate to help progress the grassroot brands of the future.
Key Tasks
- Managing the Awin Access UK new business enquiries queue including approval of applications and answering new business support queries
- Administering advertiser account creation, setting of fees, helping to monitor and resolve payment queries and conduct programme launch sign-off checks
- Monitoring delayed integrations with the technical integration team and processing application cancellations
- Assisting with management of programme upsells such as marketing opportunities
- Co-ordinating users being added to the lifecycle email campaign and helping to maintain the emails for the UK
- Assist with Translations and Copy Changes where required
- Support with onboarding queries
- Supporting with updates to the Awin.com website, including managing co-branded landing page creation and maintenance for key partnerships
- Assist with the creation of presentations, webinars or video content
Skills & Expertise
- Enthusiastic, committed and an epic amount of tenacity
- Excellent customer service skills paired with a keen attention to detail
- Ability to see the bigger picture and identify areas of opportunity and risk
- Committed to growing the service division as quickly as possible, providing friendly and efficient support fast tracking advertisers
- Seeks ownership and readily accepts accountability
- Excellent time management and organizational skills to maintain own work flow and meet deadlines
- Confident and excellent communicator, fluent in English and German or Dutch
- Fast learner and eager to deepen knowledge and understanding
- Numerate with a good level of knowledge of MS Office packages