About the Role
Title: (fluent German) Customer Support Consultant (Consenza, remotely)
Location: Cosenza Province of Cosenza IT
Job Description:
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Provide exceptional customer support via emails
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Processing daily inbound inquiries
- Understanding and managing of Protected accounts
- Maintain working knowledge of our client’s products and services
What you need to succeed in this role:
- Fluent German (C1) and English (B2)
- Experience in finance
- Basic experience with CRM systems
- Strong communication skills
- Time-management skills
- Customer-oriented and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
- Experience in customer support