About the Role
Title: (native German & English C1) Customer Support Consultant (South Africa, remote)
Location: Pretoria Gauteng ZA
Type: Full-time
Workplace: Fully remote
Job Description:
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes ??
What You Will Do:
- Providing exceptional customer and technical support via calls, emails, and chats
- Gathering required technical information to ensure resolution of complex cases
- Working with cross-functional teams
- Meet team KPIs
- Ensure customers’ satisfaction
- Securely work with customers’ sensitive information
What you need to succeed in this role:
- Excellent German and English
- Ability to work collaboratively in a team
- Independent and proactive approach to work
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
- Experience in customer support
- Experience with CRM systems