Help people connect with their world through better hearing.
About Jabra Hearing
We’re on a mission to empower tens of millions of people to hear better with convenient, personalized hearing care at a fraction of the cost. Backed by GN (a global pioneer in intelligent audio) and partnered with Jabra, we created Jabra Enhance, an online hearing care business delivering affordable, accessible solutions with cutting-edge audio engineering.
Schedule
- Full-time, remote (U.S. only)
- 4×10 schedule (four 10-hour shifts per week)
- Shifts: Monday–Saturday, 8 AM – 8 PM ET (start times between 8–10 AM)
- Sundays always off
- Training: 2–3 weeks, Monday–Friday, 10 AM – 6 PM ET
Responsibilities
- Provide friendly and efficient customer support in an omnichannel environment (phone, email, chat, tasks)
- Handle administrative tasks such as:
• Scheduling/rescheduling appointments
• Processing cancellations, returns, and warranties
• Providing order/shipping status updates
• Placing orders for supplies - Offer Level 1 product support by learning Jabra Hearing products
- Route complaints and complex issues appropriately
- Maintain compliance with data privacy and security requirements
- Meet performance goals for quality, productivity, and attendance
- Represent Jabra Hearing values in every interaction
Qualifications
- 1+ years in a high-volume call center or remote customer support role
- Skilled at de-escalation and building positive customer experiences
- Proficiency with support tools (Salesforce experience a plus)
- Comfortable working independently in a fast-paced environment
- Strong written and verbal communication skills; Spanish proficiency preferred
- Tech-savvy, with intermediate to advanced computer skills
- Quiet, private home office with reliable broadband internet (Wi-Fi 6/7 recommended)
Pay & Benefits
- $20 – $24/hour plus 401(k) with 4% match
- Medical, dental, and vision insurance (company contributes generously)
- Basic life and disability insurance
- 12 weeks paid parental leave
- PTO: up to 15 vacation days, ~8 sick/safe days, and up to 9 holidays annually
- Monthly wellness stipend for self-care (gym, vitamins, fitness, spa, etc.)
Join a growing team making hearing care more affordable and accessible while enjoying work-life balance and comprehensive benefits.
Happy Hunting,
~Two Chicks…