Job Description
Title: Remote Customer Support – Japanese – Digital Music Service – (3616)
Location: Rio de Janeiro
Category: New Mods
JobDescription:
ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are currently seeking experienced Customer Support Representatives who are passionate about providing world-class support.
This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in Japanese.
Commitment:
25 hours per week (8 hours required over Saturday and/or Sunday)
90 days
Orientation specifics (all times Pacific Standard Time):
Orientation: 4 days, 4 AM – 1 PM
Nesting: 15 days, 4 AM – 1 PM
Production: Daily, 9 AM – 10 PM. At least 8 hours required over Saturday and/or Sunday
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Japanese and English.
What We Are Looking For:
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
- Customer service experience; familiarity handling chats
- Professional/business level proficiency in Japanese and English
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended