Job Description
Remote Customer Support – Dutch – Inbound Messaging (3435)
Remote – Suriname
Join The Mods – New Mods / Contractor / Remote
ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are currently seeking experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment.
This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in Dutch.
Commitment:
25 hours per week (8 hours required over Saturday and/or Sunday)
90 days
Orientation specifics (all times Pacific Standard Time):
Orientation: 4 days, 4 AM – 1 PM
Nesting: 15 days, 4 AM – 1 PM
Production: Daily, 7 AM – 10 PM. At least 8 hours required over Saturday and/or Sunday
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Dutch and English.
What We Are Looking For:
- Customer Support experience providing support via 4-6 concurrent chats (inbound messaging).
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project team and customers
- Someone who wants to help the customer, not just move to the next one
- People who are driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
- Professional/business-level proficiency in Dutch and English.