Job Description
Customer Support (French-English speaker)
at Syndigo
Remote – UK
Here at Syndigo, we’re enabling our clients to deliver better eCommerce experiences. We’ve mastered the right data, right now. From creation to sale, that’s the value our partners get from us – a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
Basically, we’re the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we’re growing rapidly! We’re ready for you to collaborate with us to challenge the status quo!
Job Description:
Support clients at a fast-growing and constantly changing SaaS company. Quality and thoroughness are key, and an ideal candidate would enjoy troubleshooting to identify the root cause of a technical issue. Friendly nerds and gamers, tinkerers, and technology enthusiasts please apply!
Looking for French speaking France/UK based
Job Overview:
· Seniority Level: Intermediate
· Industry: Information Technology and Services/Computer Software
· Location: Remote/Work from home with travel to company/customer location if needed
· Hours: Aligned to UK shift 9am to 6pm BST
Soft Skills of an Ideal Candidate:
· Aptitude and/or passion for technology or software systems
· Excellent communication skills
· Highly organized
· Critical thinker
· Self-starter
· Desire to learn and grow
· Efficient
· Quick learner
· Ability to multi-task
· Ability to adapt and change with the needs of the team/company
Technical Skills:
· Customer service or technology experience (Required)
· Microsoft Office Suite experience (Required)
· Salesforce experience (Preferred)
Work-From-Home Requirements:
· Stable, reliable internet service
· A quiet, dedicated workspace
Responsibilities:
- Respond to incoming customer inquiries via support system, email, and chat, with a focus on supporting customers with their data and content syndication needs.
- Troubleshoot technical issues related to ecommerce syndication, and provide solutions or escalate to Tier 2 support as necessary.
- Maintain accurate records of customer interactions and transactions related to ecommerce syndication in the CRM system.
- Keep up-to-date on product knowledge and company policies related to data and content syndication.
- Collaborate with other teams, including our Data Management and Technical Support teams, to resolve complex syndication-related issues.
- Ensure customer satisfaction by providing timely and effective solutions to ecommerce syndication-related issues.
- Support the onboarding of new customers to our ecommerce syndication systems by providing training and support.
- Assist with the management of customer accounts related to ecommerce syndication, including setting up new accounts and managing existing accounts.
- Work closely with the Sales team to identify opportunities to upsell ecommerce syndication-related products and services to existing customers.
- Attend training sessions and stay up-to-date on industry developments related to ecommerce syndication
- Must be fluent in French in business setting