Job Description
Remote Customer Support – German – Music Streaming Service (3432)
Remote – Egypt
Join The Mods – New Mods / Contractor / Remote
ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are currently seeking experienced Customer Support Representatives who are passionate about providing world-class support.
This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in German.
Commitment:
25 hours per week (8 hours required over Saturday and/or Sunday)
90 days
Orientation specifics (all times Pacific Standard Time):
Orientation: 3 days, 4 AM – 1 PM
Nesting: 15 days, 4 AM – 1 PM
Production: Daily, 9 AM – 10 PM. At least 8 hours required over Saturday and/or Sunday
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in German and English.
What We Are Looking For:
- Strong experience with inbound messaging support (4-6 inbound messages concurrently)
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
- Professional/business level proficiency in German and English