About the Role
Title: Remote Customer Support: Inbound Messages – German – Music Streaming (4017)
Location: Sarajevo
Category: New Mods
Remote
Are you passionate about music and thrive on providing exceptional customer service? Apply to this opportunity today!
ModSquad has partnered with a top music streaming service and we are currently seeking experienced Customer Support Representatives to join our team.
This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in German.
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in German and English.
Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
- 40 hours per week are required for the 8-week orientation period:
- – Orientation phase 1: 4 weeks, 4 AM – 1PM
- – Orientation phase 2: 4 weeks, self scheduled between the hours of 9 AM – 10 PM
- Production: Daily, 9 AM – 10 PM
- If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use ‘Sacramento, California’ as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
- Project Commitments:
- — 25 hours per week
- — 8 hours are required on Saturday and/or Sunday).
- — 90 days (as needed by ModSquad)
Who Are You?
- You have strong desire to create a unique experience for each individual customer.
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
- You’ve provided Customer Support via inbound web messages in the past.
- You’ve provided web messaging support to 3-5 customers at the same time.
- You are professional/business level proficient in German and English.