Job Description
Title: Remote Customer Support – Traditional Chinese – Inbound Messaging (3429)
Location: Remote – Malaysia
Category: New Mods
JobDescription:
ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support.
This is a fully remote opportunity, and as member of this team, you will respond to customer inquiries via inbound messages in Traditional Chinese.
Commitment:
25 hours per week (8 hours required over Saturday and/or Sunday)
90 days
Orientation specifics (all times Pacific Standard Time):
Orientation: 3 days, 5 AM – 2 PM
Nesting: 15 days, 5 AM – 2 PM
Production: Daily, 8 AM – 5 PM. At least 8 hours required over Saturday and/or Sunday
Please note: In order to ensure adequate proficiency, qualified applicants will be required to complete language assessments in Chinese and English.
What We Are Looking For:
- Strong experience with inbound messaging support (4-6 inbound messages concurrently)
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
- Professional/business level proficiency in Traditional Chinese and English