Job Description
Title: Customer Support (Inbound Messaging) – English – Music Streaming (3152)
Location: Remote – Philippines
Do you have a Chat/Messaging – Customer Support background?
Do you enjoy working remotely and flexible schedules?
Apply for this opportunity today!
ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.
As a member of this team, you will respond to customer inquiries via inbound messages in English.
Commitment:
25 hours per week (8 hours required over Saturday and/or Sunday)
90 days
Qualified applicants will need to have a language assessment in English, to ensure adequate proficiency.
Orientation specifics (all times Pacific):
Training: 3 days, 5 AM – 2 PM
Nesting: 15 days, 5 AM – 2 PM
Production: Daily, 8 AM – 5 PM. At least 8 hours required over Saturday and/or Sunday
What We Are Looking For:
- Ability to quickly identify any and all issues the customer may have
- Ability to maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
- Customer service experience; familiarity handling chats
- Professional/business level proficiency in English
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended