Job Description
Title: Customer Support – Phones – English/Spanish – LATAM (3237)
Location: Remote – LATAM
Contractor
ModSquad has partnered with a streaming service similar to Netflix or Hulu, with amazing original content and shows. As a ModSquad team member, you’ll use your passion for digital entertainment and customer service to respond to customers via phone and email.
Love getting immersed in the hottest new TV show?
Love getting lost in a good movie? If yes – then we have the project for you!
We are seeking motivated phone mods with a “can do” attitude, willing to go above and beyond and hit the ground running!
Project Hours (all times Pacific): 9 am to 6 pm for phones
Hourly Rate: To be discussed in the interview phase
Commitment: 20 hours per week 90 days (as needed)
Language: Primarily English and Spanish
The Ideal Mod:
- Has strong customer service experience, particularly over the phone and chat
- Has excellent written and verbal communication skills
- Has experience using streaming services
- Is fully flexible and has at least 20 hours of availability each week during the desired times
- Can begin orientation ASAP if needed
- Has experience on a multilingual, busy team
- Is willing to install ModSquad security software on their work computer and a 2FA app on their phone
- Is willing to field chat, tickets and phone calls
- Has excellent English & spoken competence
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to “Hot Gigs” postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation