Splitwise isn’t looking for someone to “close tickets.” They want someone who treats support like product work: thoughtful, patient, and sharp enough to untangle confusing money math with a human tone. If you like solving puzzles and writing replies that make people feel taken care of, this is a sweet spot.
About Splitwise
Splitwise helps millions of people manage shared expenses and reduce stress around money in relationships. Even as a free product at massive scale, they aim for 1 business day response times and deep, high-quality help. Engineers and product leaders regularly get involved in escalations, so support has a real voice in how the product improves.
Schedule
Full-time
Providence, RI or Remote anywhere in the U.S.
Work is mostly async via email and tickets (very little phone or chat)
Meeting hours generally 10am to 5pm ET
No visa sponsorship available
What You’ll Do
⦁ Respond to customer emails, tickets, and feature requests with clear, thoughtful writing
⦁ Categorize common issues and surface trends so the team can improve the product
⦁ Collaborate with product and operations to close the loop on user feedback
⦁ Take time on tricky cases, including helping customers understand expense math when the UI confuses them
What You Need
⦁ Empathy, patience, curiosity, and strong analytical thinking
⦁ Excellent written English and the ability to write clear, helpful, concise business emails
⦁ Ownership mindset and strong organization skills
⦁ Product instincts for what confuses users and how software can be improved
⦁ Nice-to-have: customer service experience, QA/testing experience, tech passion, another language, familiarity with Splitwise
Benefits
⦁ $56,000 base salary
⦁ Equity/stock options
⦁ Health care covered 100% for you, 50% for dependents
⦁ Dental and vision
⦁ Unlimited/flexible PTO (most take 4 to 6 weeks)
⦁ Paid parental leave (12+ weeks)
⦁ 401(k) with match
⦁ Flexible hours + professional development budget
⦁ Annual retreats and support for in-office, co-working, or remote setups
If you want support work where the company actually respects the craft, this is that.
Happy Hunting,
~Two Chicks…