Description
As a CGS, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success! You will have the opportunity to develop into other roles to enhance your career. We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support. Apply now!
CGS is seeking Customer Service Representatives! Join our team!
*We provide equipment and training if you are in the Tampa, FL area, as well as work from home opportunities outside this area if you use your own device.
- If local to Tampa, FL area, we will provide equipment and training.
- For work from home, must have PC with 4gb ram or higher, dual monitors and a Headset with microphone. Device can use a Windows, Mac, or Chromebook. High Speed internet with a minimum of 20 mbps up and down.
Job Skills:
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
Apply understanding and knowledge of information systems products and services to assist customers on technical matters
Performs other duties and tasks as assigned by the Team Lead
Job Qualifications:
1-3 years Customer Service and/or Technical Support experience
High School Diploma (or equivalent) and willingness to learn through on the job training
Experience using or supporting Microsoft Windows and PC hardware
Demonstrates strong verbal, written, and listening skills
Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
We provide Medical, Dental, and Vision